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Policy Transparency — We Stand By Our Learners
Refund & Return
Policy
We believe in complete transparency. This policy outlines your rights, our commitments, and how we handle refund requests fairly and professionally.
Introduction & Overview
At DigitalSkillsProgram.pk, we are committed to delivering high-quality digital education and professional skill-building programs. We understand that circumstances can change, and we want you to feel confident investing in your future with us.
This Refund & Return Policy has been carefully designed to be fair, transparent, and easy to understand. By enrolling in any course, purchasing any subscription, or using any of our services, you acknowledge that you have read and agreed to the terms outlined in this policy.
Effective Date: May 17, 2026 | Last Updated: May 17, 2026
Refund Conditions
Eligibility & Non-Refundable Services
Understanding when you qualify for a refund helps both of us. We've kept this as clear and fair as possible.
Eligible for Refunds
- Request submitted within 7 days of purchase
- Less than 20% of the course content accessed
- Verified technical issues preventing access
- Duplicate or accidental payment confirmed
- Course not matching advertised description
- Billing error on our side
- Service not delivered after confirmed payment
Non-Refundable Situations
- Refund requested after 7-day window
- More than 20% of course content consumed
- Completion certificates already issued
- Promotional or discounted enrollments
- Downloadable resources already accessed
- Live sessions or workshops already attended
- Violation of terms during usage
Please Note: All refund requests are reviewed on a case-by-case basis. We reserve the right to request documentation or additional information before processing any refund.
Digital & Course Policies
Digital Products & Course Cancellation
Special terms apply to digital content, downloadable resources, and live/scheduled courses.
Digital Products Policy
Downloadable resources, e-books, templates, toolkits, and other digital files are generally non-refundable once accessed or downloaded, as the content is immediately delivered and consumed. Please review all product details before purchasing.
Course Cancellation Terms
If DigitalSkillsProgram.pk cancels a course before it begins, you will receive a full refund within 7–10 business days. If a live session is rescheduled, you may opt for a refund or credit transfer to another available batch.
Subscription & Membership Refunds
Monthly subscriptions may be cancelled at any time, but refunds are only issued for the unused portion within the first 5 days of a new billing cycle. Annual plans are refundable within 14 days of the billing date if less than 10% of content is accessed.
Duplicate Payment Refunds
If you've been charged twice for the same product or service, we sincerely apologize. Please contact us immediately at info@DigitalSkillsProgram.pk with your payment receipt and we will process the duplicate refund within 3–5 business days.
Technical Issue Resolution
If you experience technical problems such as inability to access your enrolled course, broken video content, or platform errors that prevent learning, our technical support team will first attempt to resolve the issue within 48 hours. If unresolved, a refund will be initiated.
Fraud & Abuse Prevention
We actively monitor refund patterns. Any user found abusing the refund system — such as enrolling, downloading content, and requesting refunds repeatedly — will be permanently banned from the platform, and legal action may be pursued if warranted.
How to Request
Refund Request Procedure
Follow these simple steps to submit your refund request. Our team will respond within 24–48 hours.
1
Email Your Refund Request
Send an email to info@DigitalSkillsProgram.pk with the subject line "Refund Request – [Your Full Name]". Include your registered email address, the course/service name, purchase date, and order/transaction ID.
2
Provide Supporting Details
Clearly explain the reason for your refund request. Attach relevant screenshots, payment proofs, error messages, or any documentation that supports your claim. The more information you provide, the faster we can resolve your request.
3
Await Review & Acknowledgment
Our refund team will review your request within 24–48 business hours and send you an acknowledgment email. We may reach out for additional information if needed. Please monitor your inbox, including spam/junk folders.
4
Decision & Processing
Once approved, your refund will be processed to your original payment method. Bank transfers may take 3–7 business days. JazzCash/EasyPaisa refunds are typically processed within 2–3 business days. You will receive a confirmation email once the refund is dispatched.
Timeline
Refund Processing Time
We process refunds as quickly as possible. Here's a breakdown of expected timelines by payment method.
1
Request Received
Immediately upon submission
2
Review & Approval
24–48 business hours
3
Bank / Card Transfer
5–7 business days
4
Mobile Wallets
2–3 business days
5
Confirmation
Email sent immediately
Delays: Processing times may be extended during public holidays, technical bank maintenance windows, or during peak enrollment periods. We appreciate your patience and will keep you updated via email throughout the process.
Your Role
User Responsibilities
- Read course descriptions thoroughly before purchasing
- Ensure your device meets minimum technical requirements
- Do not share login credentials with others
- Provide accurate and honest information in refund requests
- Report technical issues promptly for faster resolution
- Contact support before disputing charges with your bank
- Comply with our platform's code of conduct and terms of service
Policy Updates
Changes to This Policy
DigitalSkillsProgram.pk reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon being posted on our website.
We recommend checking this page periodically to stay informed of any updates. Continued use of our platform or services after any changes constitutes your acceptance of the revised policy.
We will notify enrolled users of significant policy changes via email at least 7 days in advance whenever possible.
Legal
Legal Disclaimer & Dispute Resolution
Important legal terms governing your use of DigitalSkillsProgram.pk services.
Legal Disclaimer
All digital content, courses, and learning materials provided by DigitalSkillsProgram.pk are protected under applicable intellectual property laws. By completing a purchase, you agree to the terms of this policy in full.
DigitalSkillsProgram.pk shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our maximum liability, in any case, shall not exceed the amount paid for the specific service in question.
This policy is governed by the laws of Islamic Republic of Pakistan. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Pakistan.
Dispute Resolution
If you are unsatisfied with the outcome of your refund request, we encourage you to escalate your concern to our senior support team. We believe in resolving disputes amicably and fairly.
Before initiating any chargeback or dispute with your bank, credit card company, or payment provider, we kindly request that you first exhaust all available resolution options with our team. Unwarranted chargebacks may result in account suspension.
Our dedicated support team is available Monday to Friday, 9 AM – 6 PM (PKT) to assist you. We aim to resolve all disputes within 5–10 business days from the date of escalation.
Payment Security: DigitalSkillsProgram.pk uses industry-standard SSL encryption and secure payment gateways. We do not store your full payment card details on our servers. All transactions are processed through PCI-DSS compliant processors.
Common Questions
Frequently Asked Questions
Find quick answers to the most common refund and policy questions from our learners.
How long do I have to request a refund after purchasing a course?
You have a 7-day window from the date of purchase to request a refund. After 7 days, refund requests will only be considered under exceptional circumstances such as verified technical failures on our end. Please act promptly if you feel your course does not meet your expectations.
Can I get a refund if I've already watched some course videos?
If you've consumed less than 20% of the course content, you may still be eligible for a refund. However, if you've completed more than 20% or downloaded course materials, your request may be declined. We recommend sampling the free preview content before purchasing.
I was charged twice — what should I do?
We sincerely apologize for the inconvenience. Please contact our support team immediately at info@DigitalSkillsProgram.pk with both transaction receipts. Duplicate payment refunds are processed as a top priority and are typically resolved within 3–5 business days.
How will I receive my refund?
Refunds are issued to your original payment method. Bank/card refunds take 5–7 business days. JazzCash and EasyPaisa transfers typically complete within 2–3 business days. You'll receive a confirmation email once the refund has been processed on our end.
Are discounted or promotional courses refundable?
Courses purchased at a discount, during promotional sales, or using special coupon codes are generally non-refundable. The heavily reduced price is a final sale condition. Please read the promotional terms carefully before purchasing discounted content.
What if my refund is denied but I still disagree?
If you disagree with a refund decision, you may escalate your case to our senior management team by emailing info@DigitalSkillsProgram.pk with the subject "Refund Escalation." We aim to review all escalations within 3 business days. Please refrain from filing chargebacks before reaching out to us first, as this can complicate the resolution process.
Can I transfer my enrollment to another person instead of requesting a refund?
Yes! In certain cases, instead of a refund, we can transfer your enrollment to another user or a future batch of the same course. Contact our support team within the eligibility window and we'll explore this option with you. Course transfers are subject to availability.
Trusted & Secure Platform
Your Trust is Our Priority
We maintain the highest security and compliance standards to protect your data and payments.
SSL Secured
PCI-DSS Compliant
Secure Payments
Mastercard Ready
JazzCash / EasyPaisa
Privacy Protected
Data Encrypted
GDPR-Aware
Still Have Questions? We're Here for You.
Our friendly support team is ready to help you with any refund queries, policy questions, or account concerns.
Email Support
info@DigitalSkillsProgram.pk
Call / WhatsApp
+92 337 3330733
Our Website
DigitalSkillsProgram.pk
Support Hours
Mon–Fri, 9 AM–6 PM PKT
